1. Introduction
OnQuest ("we," "us," or "our"), operated by Aurum Software, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the "Service").
2. Information We Collect
2.1 Information You Provide
- Account registration details (name, email address, organization)
- Profile information and preferences
- Content you create, upload, or share through the Service (quests, tasks, verification data)
- Communications with us (support requests, feedback)
2.2 Information Collected Automatically
- Device information (device type, operating system, browser type)
- Usage data (features accessed, actions taken, time spent)
- Log data (IP address, access times, referring URLs)
- Cookies and similar tracking technologies
3. How We Use Your Information
- Provide, operate, and maintain the Service
- Personalize and improve your experience
- Process and complete transactions
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage trends to improve the Service
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service providers who assist in operating the Service (hosting, analytics, support)
- Your organization's administrators who manage your workspace
- Legal authorities when required by law or to protect our rights
- Business transfers in connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest, role-based access controls, regular security audits, and secure infrastructure hosted on SOC 2 compliant providers. While no method of transmission over the Internet is 100% secure, we strive to protect your data using commercially acceptable means.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@onquest.app.